Grievance Redressal
Last updated 21 April 2026
If something has gone wrong, this is the named person responsible for putting it right, and the timeline they work to.
Grievance officer
How a grievance is handled
As required by the Consumer Protection (E-Commerce) Rules, 2020, we acknowledge a grievance within 48 hours of receiving it, and resolve it within one month. If a resolution will take longer, we tell you why and give an expected date.
What to include
Your account email and, for a billing issue, the payment reference from your invoice. That lets us find the exact charge rather than asking you to repeat yourself.